MIAMI / Aug 15, 2024 / Business Wire / Ontrak, Inc. (NASDAQ: OTRK), a leading AI-powered and telehealth-enabled behavioral healthcare company, announced the achievement of the HITRUST Risk-based, 2-year (r2) certification of the customer data exchange elements of its Ontrak Advanced Engagement System. This certification underscores Ontrak's unwavering commitment to maintaining the highest standards of data security and regulatory compliance.

The HITRUST CSF certification for Ontrak's Advanced Engagement System not only exemplifies our commitment to the gold standard in data protection and compliance but also ensures that our Ontrak Identify product suite, a core component of its WholeHealth+ solution, operates at the forefront of secure, AI-driven healthcare engagement, offering peace of mind to our partners and unparalleled care for our members.

The HITRUST CSF^® certification is a comprehensive and flexible framework that combines healthcare-specific security, privacy, and regulatory requirements from existing frameworks such as HIPAA, NIST, ISO, and COBIT. Ontrak's certification, valid for two years, is a testament to the company's dedication to protecting sensitive health information, a crucial aspect in the healthcare industry.

"Ontrak's ongoing commitment to customer data security is at the forefront of our operations," said Arik Hill, the Company’s Chief Information Officer. "Achieving the HITRUST CSF certification is not just a badge of honor; it represents our promise to our customers that their data is safeguarded with the utmost care and according to the highest standards in the industry."

The certification process involved a rigorous assessment by an Authorized External Assessor, validating the security and compliance of Ontrak’s Axiom TransSend platform, along with the AWS infrastructure, met the HITRUST CSF v11.0.1 Risk-based, 2-year (r2) certification criteria, ensuring a secure and compliant environment for handling customer data.

About Ontrak Health

Ontrak Health (Nasdaq: OTRK) is a leading AI and technology-enabled behavioral healthcare company, whose mission is to help improve the health and save the lives of as many people as possible. Ontrak identifies, engages, activates, and provides care pathways to treatment for the most vulnerable members of the behavioral health population who would otherwise fall through the cracks of the healthcare system. We engage individuals with anxiety, depression, substance use disorder and chronic disease through personalized care coaching and customized care pathways that help them receive the treatment and advocacy they need, despite the socio-economic, medical and health system barriers that exacerbate the severity of their comorbid illnesses. The company’s integrated intervention platform uses AI, predictive analytics and digital interfaces combined with dozens of care coach engagements to deliver improved member health, better healthcare system utilization, and durable outcomes and savings to healthcare payors.